Privacy Policy

Last Updated: 28th January 2026

This privacy notice explains how we collect and process your personal data through your use of our website, www.capitalhomesint.com.

1. Important Information and Who We Are

Capital Homes International LLP and CHI Sales Ltd are the data controllers and are responsible for your personal data (referred to as “we”, “us”, or “our” in this privacy notice).

Contact Details:

• Legal entities: Capital Homes International LLP / CHI Sales Ltd
• Email address: info@capitalhomesint.com
• Postal address: 20 Devonshire Terrace, W2 3DW

It is important that the personal data we hold about you is accurate and up to date. Please let us know if your personal information changes by contacting us by email.

2. The Data We Collect About You

We may process the following categories of personal data:

• Communication Data: Information you send to us via contact forms, email, text, social media messaging, or any other communication.
• Customer Data: Information relating to the purchase of services, including your name, title, billing address, delivery address, email address, phone number, and contact details.
• Technical Data: Information about your use of our website, including IP address, browser details, length of visits, page views, and navigation paths.
• Marketing Data: Information about your preferences for receiving marketing communications from us and third parties.

3. How We Use Your Personal Data (Lawful Basis)

Under UK GDPR, we must have a lawful basis for processing your personal data. The table below outlines how we use your data and the lawful basis for doing so.

• Identity & Contact Data: To register you as a new client or lead.
  Lawful basis: Performance of a contract with you.
• Financial & Identity Data: To carry out Anti-Money Laundering (AML) checks.
  Lawful basis: Compliance with a legal obligation.
• Technical & Usage Data: To improve our website and customer service.
  Lawful basis: Necessary for our legitimate interests.
• Marketing Data: To send property alerts and newsletters.
  Lawful basis: Your explicit consent, which you can withdraw at any time.

4. Disclosures of Your Personal Data

We may share your personal data with the following parties:

• Service Providers: Who provide IT and system administration services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• Government Bodies: Where we are required to report processing activities, such as HMRC.
• Third Parties: To whom we may sell, transfer, or merge parts of our business.

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have implemented appropriate security measures to prevent personal data from being lost, misused, accessed without authorisation, altered, or disclosed. Access to your personal data is limited to employees and partners who have a genuine business need to know.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. By UK law, we must retain basic customer information, including Contact, Identity, and Financial Data, for six years after a customer relationship ends.

7. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data. These include the right to request access, correction, erasure, restriction, transfer, to object to processing, and to data portability. Where consent is the lawful basis, you also have the right to withdraw that consent.

Further information about these rights is available from the Information Commissioner’s Office website.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices

9. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or
access cookies. If you disable or refuse cookies, please note that some parts of this website may
become inaccessible or not function properly.